Right of withdrawal

Right of withdrawal

Can I Return My Purchase?

Big Ranch Western Wear will accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Big Ranch Western Wear.

Returning to Big Ranch Western Wear

Big Ranch Western Wear strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.
If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
Problems, Questions, Suggestions?
If you have any questions regarding your order, please email customer service.
Hours of operation for our Customer Service Department are Mon-Fri 9:00am-6:00pm | Sat 9:00am-1:00pm Central Time.
Thank you for shopping at bigranchww.com!

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